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Support request template
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Website URL: [your URL]
Hosting provider: [provider]
WordPress theme: [theme name]
Page builder: [if any]
What should happen: [expected result]
What actually happens: [exact symptom or error]
When it started: [date/time]
Recent changes: [updates, plugins, migration, DNS, code]
Affected users/devices: [all visitors, admins, mobile, browser]
Steps already tried: [brief list]
Hosting provider: [provider]
WordPress theme: [theme name]
Page builder: [if any]
What should happen: [expected result]
What actually happens: [exact symptom or error]
When it started: [date/time]
Recent changes: [updates, plugins, migration, DNS, code]
Affected users/devices: [all visitors, admins, mobile, browser]
Steps already tried: [brief list]
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Never send: passwords, API keys, private customer data or full database exports through ordinary email.
For urgent outages
Contact the hosting provider first when the entire site, database, DNS or server is unavailable.